Rental Rates. T & Cs, Privacy

Cancellation Policies

Coronavirus (COVID-19) Guarantee

To ensure the cost of your booking is protected, if the UK Government's FCO website advises against travel to Lanzarote or the Spanish Government does not allow UK residents to travel to Lanzarote for your booking dates, you can change your reservation dates. 

Other Cancellation Terms

More than two months prior to arrival - Deposit non refundable.

Less than two month prior to arrival - No refunds

Please ensure you take out holiday insurance when you book.

Terms and Conditions

(1) Deposit:

Your £150 per week (or part of week) deposit secures your reservation. There is a cooling off period of seven days, during this period your deposit is fully refundable. After the seven day cooling off period, deposits are non-refundable. By keeping your reservation beyond the seven day cooling off period you are agreeing to the terms and conditions.
(2) Payment of Balance:
Your outstanding balance is due to reach me two calendar month before your first nights stay. Please allow additional time for the post, clearance of cheques and funds transfers.

(3) Late bookings:

If you have made a late booking by immediately paying your full balance, there is a 48 hour cooling off period. This period begins from the time you receive the terms and conditions link via email. If you retain your booking beyond the 48 hours you are agreeing to the terms and conditions. During the 48 hour cooling off period you are entitled to a full refund if you decide to cancel your booking.

(4) Terms and conditions updates:

If you receive a link via an email giving you access to an updated version of the terms and conditions, there is a 48 hour cooling off period. This period begins from the time you receive the terms and conditions link via email. If you retain your booking beyond the 48 hours you are agreeing to the terms and conditions. During the 48 hour cooling off period you are entitled to a full refund if you decide to cancel your booking. If these are the first terms and conditions you have received, you have a seven day cooling off period where you are entitled to a full refund if you decide to cancel your booking.

(5) Insurance:

It is a condition of booking that you and all members of your party have comprehensive travel insurance cover and that it is adequate for your needs. Your policy of insurance should provide cover for personal injury, death, medical and repatriation costs. The insurance should cover you and all members of your party for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. If you suffer from a disability or medical condition you should disclose this to the insurers. For those who participate in sports and activities whilst on holiday that have been arranged independently, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain the relevant insurance. You and all members of your party should be covered by your insurance to use a private swimming pool with no lifeguard in attendance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you whilst on holiday.

(6) Transport and other independently arranged suppliers:

As between you and the suppliers of transport and other components making up your holiday, the terms and conditions of the supplier will apply. These terms and conditions maybe subject to Spanish law which may limit and/or restrict the suppliers' liability. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights are available at Arrecife airport and are also available from your airline. You are responsible for all aspects in dealing with your transport providers and other independently arranged suppliers.

(7) Swimming pool and outdoor areas:

The swimming pool is there for you to enjoy. Please use it safely and responsibly. All infants and children should be supervised at all times whilst using the outdoor areas and pool. The swimming pool is private which means it is for your sole use. The pool is secluded which means it cannot be seen by many people. In approximately half of the pool’s area you cannot be seen by anyone apart from other members of your party. The pool filter and pump housing is strictly out of bounds to guests. The guests agree not to attempt to clean the pool using the pump system. However adult guests may use the net to fish out unwanted items. The pool is cleaned once a week, usually on the same day of the week. This means your day of arrival will not always be the day after cleaning. Therefore there may have been a few days dust accumulation upon your arrival, however you may still use the pool in this condition. Mid week pool cleans if requested by guests will incur an additional charge which may be paid by bank transfer or deducted from the damages deposit refund. Strictly no diving into the pool. Guests agree to accept the outdoor areas and outdoor furniture in the condition the previous guests left it and you agree to leave it in a reasonable condition for future guests.

(8) General:

The rental agreement is for a pre-paid self- catering property. The domestic water is desalinated seawater therefore I advise all guests to drink bottled water only. The use of the villa, grounds and all equipment is at your own risk. For you own safety please memorise the telephone number for the emergency services which is 112. Please be aware that the operator may not speak English. There is no air conditioning or heating system in the villa.

(9) Description on website:

Walking times quoted are approximate, for example, someone walking to the seafront at a good pace without being distracted could do it in 3 minutes. However a family of 6 would take longer. The climate in the south of Lanzarote is very dry with many sunshine hours. However we cannot guarantee good weather. Due to the dry climate, the surrounding terrain is dry. The description of the views from the property are purely the opinion of the owner.

(10) Cleaning and Maid services:

We supply a guest welcome pack which may include water, milk orange juice and wine, if you require additional items these may be provided at an additional cost. Guests agree to use dishwasher tablets when using the dishwasher. Normally there will be some tablets remaining from the previous guests, if not, they can be purchased from the nearby supermarket. As the dishwasher is a small model half a tablet is sufficient. There is a washing machine for guests use. Guests agree to use washing machine detergent. Normally there will be some detergent remaining from the previous guests, if not, it can be purchased from the nearby supermarket. Your rental fee includes a basic preparation to the inside of the villa and a weekly bed linen and towel change for guests staying ten nights or more . The preparation will include: laundered bed linen for enough beds to accommodate the number of guests in your party, laundered towels and a basic clean. The linen is laundered using a normal domestic washing machine, it is not laundered by a professional laundry service. Normally the property will be prepared on the day of your arrival, however if we do not have back to back bookings the property may have been prepared one or two days before your arrival. If guests use all the toilet rolls we initially supply, they will need to purchase additional supplies from the nearby supermarket. The word 'linen' has been used purely to describe the general bed sheets, coverings and pillow cases, these items may not be made from linen.

Additional Housekeeping requested calls for urgent essential maintenance are provided FOC, other additional housekeeping requested calls for other issues may incur additional housekeeping charges which will be passed on to guests to be paid by bank transfer or deduction from damages deposit refunds.

(11) Hygiene:

Guests agree to dispose of their waste on a regular basis by taking it to the recycling bins allocated to the villa. There are separate bins for plastic, glass, paper and a general use bin. These bins can be found by turning left out of the front door and then left again at the corner. It is very important not to let waste build up inside properties on the Canary Islands because of insects such as beetles and cockroaches. They can never be completely eradicated but the disposal of waste on a daily basis helps a lot. Guests agree to dispose of all waste in bin liners or plastic bags. If there are none remaining from previous guests, they can be purchased from the nearby supermarket.

(12) Barbecue

The Barbecue may be used for the preparation of food during your stay. Care must be taken when the barbecue is used. During your stay and before you vacate the villa the barbecue and grill must be cleaned by guests and left ready for the next guests. Failure by guests to the clean the barbecue and grill before they vacate the villa will incur a £30 cleaning charge which will be deducted and retained from the damages deposit refund. Use of the barbecue is at the guests own risk.  

(13) The Location:

The property is not isolated or remote. It is located in the Urbanised area of San Marcial de Rubicon, in the town of Playa Blanca on the main Avenida Papagayo. Immediately surrounding the property are the following: to the front is Avenida Papagayo, to one side is open land, to the other side is the neighbour's adjoining property and to the rear and 4 metres lower in elevation is a residential garden and a parking area. We accept no responsibility for any activities or aesthetics beyond these areas. We accept no responsibility for any actions or activities of any of the neighbours. If you have any grievances with the neighbours, you must contact them directly. To the rear of the garden is a one metre high wall, on the other side is a four metre drop onto a hard surface. Please ensure children and infants do not climb on this wall. Occasionally Lanzarote experiences siroccos. These winds can bring with them a certain amount of Sahara dust.

(14) Excursions:

Please note that when you book an excursion locally your contract is with the local company providing the excursion and not the villa owner. The villa owner has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions. The villa owner has no legal liability in the event of any member of your party suffering death, illness or injury during such an excursion. The villa owner has no legal liability in the event of any member of your party suffering loss, theft or damage to any personal items or valuables.

(15) Information Book:

The owner cannot guarantee the accuracy, authenticity or legitimacy of any of the information supplied in the information book at the villa. The owner accepts no liability for any incorrect information within the information book.

(16) Star rating:

The villa has no official rating or star rating and is a privately owned property. Therefore the star rating is zero. As you are renting privately from the owner there is a limited support system and no holiday rep services. For example:- If something stops working, it might only be possible to replace it when there is a gap in the rental bookings or on the owners next visit, which may be after your departure. However essential repairs can be arranged, for example: reinstating running water to the house. Repairs to the pool and pool equipment are classed as non essential. As the satellite system is communal it may be difficult to fix quickly.

(17) Photographs on website:

All of the photographs on the website were taken by the owner with a digital camera. Some of the soft furnishings may differ from the ones used in the photographs. Any food, drink or flowers used in the photographs have been used purely for aesthetic purposes and will not be available to the guests. The outdoor and indoor furniture, furnishings, table ware and accessories may vary from the photographs and description including sun loungers and sun lounger mattresses. The villa was specifically dressed to present it in the best possible way for the photographs on the adverts and websites. Some photos have had digital effects added and enhancements used. A certain amount of zoom has been used on some of the photographs which can have the effect of foreshortening the distance between the background and foreground. The photographs are representational of the property and do not indicate the exact look of the property. Google Streetview is now available to see the wider area around the property, It is the renter’s responsibility to research the local area using Google Streetview when deciding if the property is appropriate for them.

(18) Beaches:

You are responsible for researching the suitability of the beaches for you and your party before or during your trip. You are also responsible for researching the following: Location, access, parking and facilities. You must also consider suitability for any infants, children, hearing impaired, sight impaired, infirm, old age pensioners, mentally challenged and physically challenged members in your party. In our advert we state that the Papagayo beaches are walk-able from the villa. I (the owner) have walked to Playa Mujeres from the villa in fourteen minutes. This was done walking fast and knowing the quickest route. Part of this route is not accessible with pushchairs or wheelchairs. Playa Mujeres is the closest of the Papagayo beaches from the villa. Playa Dorada normally has life guards on duty, however always check to see if they are on duty before you swim if this is important to you.

(19) Maintenance:

It may be necessary to carry out essential maintenance during your stay. If essential maintenance is needed, you agree to allow access to the maintenance staff. As the house has a private pool, any work needed to maintain the pool is considered essential.

(20) Problems with your stay:

You must speak to me by calling the contact number provided immediately and give us reasonable time to resolve any issues whilst you are at the villa. If for some reason you cannot get through, you must make a reasonable amount of attempts to speak to me. Text messages are not acceptable. It is unreasonable to take no action whilst on holiday, but then to write a letter, send an email or telephone through a complaint upon your return.

Privacy Policy Statement

This Privacy Policy Statement is effective as and from 25 May 2018.

This statement describes how we process your personal information. Please take the time to read it carefully. You have a number of rights in relation to your information including the right to object to processing of your personal information where that processing is carried out for our legitimate interests.

In this statement we use the terms “we” and “our” to refer to Villa Katie Limited / Villa Katie Limited T/a Holiday Homes Rentals (Facebook group)

1. Who we are and how to contact us

Villa Katie Limited is a limited company specialising in the provision of holiday home rentals and promoting holiday home rentals.

We have a Privacy Officer who is responsible for overseeing questions in relation to this privacy statement and our approach to privacy. If you have any questions about this privacy statement, including any request to exercise your professional rights, please contact the Privacy Officer using the details set out below:

Mrs Wendy Mather Privacy Officer
Villa Katie Limited
4 Houldswoth Square

Reddish

Stockport

Cheshire SK5 7AF

Telephone 0161 442 5233

Email: villakatieltd@gmail.com

2. The purpose and basis for processing your information

We collect your information for a number of purposes and rely on a number of different bases to use your personal information.

1. a)  To enter into and perform a contract with you

When we are providing holiday home bookings it is necessary to collect personal information from you in order to seek and receive your instructions in relation to the holiday home bookings and to carry out the provision of the services.

When you become a member of the Holiday Home Rentals group it is necessary to collect personal information from you in order to provide membership services in relation to your memberships of the group including communicating with members and to allow holiday home owners to make postings about their holiday home rentals in the group.

1. b)  To comply with our legal obligations

We are required to process your personal information to comply with certain obligations to which we are subject, including:

• Providing information to Law enforcement agencies and the Information Commissioners Office (ICO) and other enforcement agencies under various pieces of legislation which apply to us.
• To verify your personal information provided to us and to meet our compliance obligations, including detecting fraud and other illegal activities.

1. c)  For our legitimate business interests

Where we process your information for our legitimate interests, we ensure that there is a fair balance between our legitimate interest and your fundamental rights and freedoms.

We may use your personal information to manage our everyday business needs including management of bookings, management of membership of groups, internal reporting needs, market research, to progress and respond to booking and membership queries, to ensure appropriate IT security and to prevent fraud, in our legitimate interest.  Our legitimate interest is the effective management of our business.

We may use your personal information to update you on holiday booking opportunities, company developments or to invite you to events that we feel may interest you in our legitimate interest.  Our legitimate interest is to connect with our clients and members and to update our clients and members on services which we provide.

1. d)  For the establishment, exercise or defence of legal claims

We sometimes process your personal information, including sensitive personal information, such as information concerning illegal activities and fraud prevention where it is necessary for the establishment, exercise or defence of legal claims. 

1. e)  Consent

We will, in certain circumstances, rely on your explicit consent to process your personal data, including, sensitive personal data. This consent can by withdrawn at any time by using the contact details of the Privacy Officer set out above.

3. Consequences of failing to provide information

Where we need to collect personal data by law, or under the terms of a contract with you and you fail to provide that data when requested we may not be able to perform the contract or membership services we have or are trying to enter in to with you.  For example we may require certain information from you in order to fulfil our requirements under both UK and European Anti-Money Laundering Legislation before carrying out certain services.  As such we may not be able to carry out those services without that information but we will notify you of this at the time if this is the case.

4. Categories of data subjects

Personal data we process for our own purpose and on your behalf may include but may not be limited to your customer and membership and prospect data, your booking lead member’s and additional guest’s data, your membership data. Categories of data subjects will, where we act as data processor, be determined by you and as contemplated by our engagement terms and provision of our services.

5. Types of information we collect and some examples of how we use it

We may collect, use, store and transfer different kinds of personal information about you as follows and use it for a variety of different purposes and across various services we provide to you.

6. Your information and third party service providers

Third Party Service Providers: We may share your personal information with or provide access to your personal data to third party service providers that perform services and functions at our direction and on our behalf such as housekeeping services, lawyers, IT service providers, printers, shredding companies, marketing companies who carry out marketing campaigns on our behalf and providers of security and administrative services. 

Government officials: we may share your personal information with the Police, or other government bodies or agencies, where required to do so by law. 

Regulatory Authorities: we may share your personal information with Regulatory Authorities, where required to do so by law.

Third Parties: We may provide your information to third parties to facilitate your instructions to us, such as housekeeping services, lawyers, parties to any insurance claims, parties with whom you have an issue or complaint and third parties who you instruct us to communicate with on your behalf.

7. Duration of processing

We will process personal data on your behalf for so long as you instruct us to do so. At the cessation of our processing activities on your behalf it is your choice as to what happens to the personal data you have provided to us.  We will work with you to carry out your reasonable instructions unless we are required to retain it to comply with legal obligations.

Personal data we collect for our own purposes will be managed in accordance with our Data Retention Policy which reflects current legal obligations.  

8. Use of sub-processors

As part of our service delivery it is necessary for us to use sub-processors.

Our IT support is provided by parties external to Villa Katie Limited. Some solutions we utilise are cloud based and our need to rely upon those systems varies depending upon the services we deliver to you.

All sub-processors are bound by Villa Katie Limited to provide at least the same level of protection for your data as we do.   

9. Data transfers

Villa Katie Limited utilise a number of suppliers to provide us with IT and other associated services for the delivery of our business and services to you. In many cases, the suppliers we use will be granted access to the data we are processing in order to provide us with technical assistance. Such processing activities are not directly related to our principal services to you and are considered ancillary to our own internal activities.

As a firm of Holiday Home Rental owners and promoters, our staff need to be able to work from anywhere in the world using our IT services. Data may be stored on Villa Katie Limited’s encrypted devices and transported with individuals as necessary for the delivery of our services in accordance with the terms and conditions we have agreed with you. We have put in place appropriate technical measures to ensure data remain secure irrespective of where our people deliver our services. 

10. Transfers outside the European Economic Area

We may transfer your personal data outside the European Economic Area. These countries do not always afford an equivalent level of privacy protection and in such circumstances we take specific steps, in accordance with data protection law to protect your personal information. In particular, for transfers of personal data, outside the EEA where there is no adequacy decision by the European Commission we may rely on contractual protection approved by the European Commission or the applicable safeguards under data protection law.

11. Data security

Villa Katie Limited has put technological and organisational controls, including policies and procedures, in place to protect your personal data from loss, misuse, alteration or unintentional destruction. Our personnel who have access to the data have been trained to maintain the confidentiality of such information. Conditions to protect data to at least the same standard as we do are cascaded to all our contractors, sub processors and suppliers. 

We carry out regular monitoring and testing of our security defences to ensure they continue to be effective against the latest threats.

Data transferred over the internet by us and through our website may be protected using encryption technologies to ensure they remain secure.

Please note that no communications over the internet can be guaranteed as secure. Whilst we take appropriate steps to protect your data we cannot guarantee that it will remain secure in transit. Once data reaches your computer and/or network it is your responsibility to ensure it remains secure. 

We recommend that personal data is either provided in person or by secure delivery.

12. Your rights

You have several rights under data protection law in relation to how we use your personal information. You have the right free of charge to;

1. Request a copy of the personal information we hold about you.
2. Rectify any inaccurate personal data we hold about you.
3. Erase personal information we hold about you.
4. Restrict processing of your personal information.
5. Object our use of your personal information for our legitimate interests.
6. Receive your personal information in a structured commonly used and machine readable format.
7. To have that data transmitted to another data controller.

These rights are in some circumstances limited by data protection legislation. If you wish to exercise any of these rights please contact us using the contact details contained in this form.  We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further period of two months and we will explain why.

You also have the right to lodge a complaint to:

Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 or 01625 545745
Fax: 01625 524510

13. Contacting you

From time to time we may use the contact details you and your representatives have provided to us to send invitations, marketing materials, updates and other publications and information about our services which we feel may be of interest to you. Should any individual not wish to receive such communications please contact the Privacy Officer at the details set out at 1 above.

Some of our marketing emails may contain web beacons, web bugs, cookies or other similar technologies which enable us to understand whether you open, read, or delete the message and any interaction you make with links contained therein.  When you click on a link in a marketing email you receive from us we may also use cookies to log what pages you view, in accordance with our cookies policy.

Targeted emails from us may include additional data privacy information as required by applicable privacy laws. 

14. Changes & updates to this statement

We recommend you check this statement on a regular basis to ensure you remain in agreement with the activities we carry out in respect of processing personal data.

Should we make significant changes to the way we process data, we will draw your attention to the relevant part(s) of this statement through email and or other appropriate communications as part of our engagement activities with you. 

For any enquiries, please contact: villacasakathryn@gmail.com